Starlight Contractor 1.5.4

Starlight represents a specialized software solution tailored for the unique demands of roll-off businesses. It effectively manages the complexities of randomized, on-demand, and just-in-time waste hauling and disposal. The system is designed to flexibly adapt to the dynamic nature of operations, accommodating real-time changes as they occur.

Starlight integrates seamlessly across various business functions, from customer orders and payments to dispatch logistics and active container inventory management. This comprehensive integration ensures live synchronization with accounting systems, delivering an end-to-end solution that enhances operational efficiency.

Registration
The Starlight system is accessible to both new and existing customers. Interested parties may reach out to the company to express their interest in the service. The Customer Service Representatives are well-equipped to guide users through the registration process and facilitate app downloads via email communication.

Registration Cost
There are no fees associated with the creation or use of this service. The company positions this offering as a means to enhance customer engagement while providing value-added benefits, including a centralized repository for documentation and information pertinent to the service offered.

Company Info
Customer Service Representatives will assist in establishing profiles for each customer company, encompassing custom pricing, initial job site information, and preferences for invoicing and statements. Furthermore, they will determine whether customers will operate on account or pay using credit cards at the time of registration within the app.

Payment Charge
Customers can utilize the app to specify their desired container type, set date and location for service, and provide necessary contact details. Upon finalizing an order request, customers authorize their credit card without immediate charges. A Customer Service Representative reviews the request, engaging with customers as needed to confirm details before verifying service availability. The credit card charge is processed the day prior to service execution, with customers receiving confirmation of their order through the app. This method parallels the traditional manual ordering system currently in use.

Payment Refund
Refunds will be processed via credit card or credited to customer accounts in accordance with the existing telephone-based system. Users can monitor their open invoices and credits through the app's order status and history features.

On Account
Customers with established credit can expect order confirmations from Customer Service Representatives, with charges posted directly to their accounts and invoiced post-service delivery. Similarly, customers receive traditional mail for invoices and statements, which can also be viewed within the app.

Other Payments
The use of the app incurs no additional costs; pricing remains consistent with the traditional phone-based ordering system, thus ensuring that all customers benefit from a seamless transition without financial impact.